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About Frequently Asked Questions

Frequently asked questions or Questions and Answers , are listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic. The format is commonly used on email mailing lists and other online forums, where certain common questions tend to recur.

Frequently Asked Questions

How do I buy my pack?

To order simply pick either the Moon, Mars or Venus on the homepage or the navigation bar. Once on the product page just simply fill in the short form and then add to your cart. You can then proceed through our checkout.

What can I put in the dedication field?

This can be anything you like, typically this would be the name of a recipient but it can be your name.

Is my plot unique to me ?

Of course, we would never allocate the same plot to anybody else once purchased. If you register land on the moon or mars then we will be able to give you your unique co-ordinates.

How long does delivery take ?

Standard free delivery takes 1-3 working days. The rest of the world is 3-7 working days. PDF email delivery is also free and within 24 hours.

Who are Moon-Land ? are an independent gift website that provide quality novelty gifts at great value for money to a wide range of customers.
We are passionate about celestial land and like to give our customers the chance to choose a gift that is fun, educational, personal, original and unique.
We go the extra mile, in fact we go the extra light year!

What quality is the frame ?

The quality of the frame is great, we choose high quality suppliers. The frame is made of hard non flimsy plastic and has a cool silver matt finish.
The glass is firmly glued in place and it has a supporting back which allows you to hang or stand both horizontally and vertically. Keep your land safe!

What quality is the gift box ?

Our luxury silver gift boxes are a very high quality box. They are made of thick 450 gsm cardboard with a lovely matt finish, the box really adds to the set making it the perfect complete gift.

How do I return an item?

If for any reason you are dissatisfied then please contact us within 28 days and once we receive the returned item we will fully refund you. This excludes emailed packs.

What is the certificate like ?

The certificate is printed on thick 230gsm card. It goes through two printing stages to give it sharp text and a great quality hologram background.

What's in each pack ?

Each pack consists of your ownership deed, confirmation letter, a3 information chart, software download and e-book. You can also add a frame and gift box.

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